OFBiz Innovation

True omnichannel means a seamless customer experience across all platforms. The online experience is the same as the brick and mortar experience. This comes from solid, up to the second communication on products, services, returns, and customer relations. All of that is based on forward-thinking, adaptive OFBiz innovation technology.

If the problem is developing better customer relationships, the solutions are a global view of all inventory on all platforms. Accurate, detailed product information, and effective distribution, getting the products where the customers want it when they want it. Apache OFBiz means a positive customer experience at every single touchpoint. Build and sustain better customer relationships.

OmniChannel Order Management

Successful commerce is so much more than a transaction. Today’s competitive shopping landscape leaves no room for customer dissatisfaction. Online and offline sales demand the right tools used to elevate the right product to the right buyer. The solution demands a global view of inventory, accurate product information, and efficient distribution – allowing you to impact the most positive overall customer experience at every touch point.

SOLUTION HIGHLIGHT

Relationship:

The largest direct seller of women’s clothing in the US with more than $350 million yearly revenue, all through HotWax platform

7-year partnership with HotWax team

Performance:

Developed and support customized solutions for B2C E-commerce, B2C E-commerce Mobile App, OMS, WMS

Complex commissions and hierarchy management of MLM and their payment processing

Highlights:

Peak season orders are 20,000 orders/hour across the channels, including B2C/POS mobile apps

HotWax engaged for preferred solution over Oracle Commerce

Bottom-line benefits with open source solution:

INCREASED SPEED-TO-MARKET

OMNICHANNEL SALES ENABLEMENT

PRICING STRATEGY TRANSPARENCY

IMPROVED MARGINS & INCREASED REVENUE

IMPROVED AGILITY & EFFICIENCY

INCREASED VENDOR EFFECTIVENESS

REDUCED INVENTORY CARRYING COSTS

Ready to start your OmniChannel Order Management project?

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Create, change, modify, update, improve.

When free of license restrictions, the future is open.

B2B2C

Organizations across the globe are reshaping their value chain to do business more effectively and efficiently. With so many benefits of selling directly to customers, it is essential that the system that powers your operations supports all angles of selling. It will have to deliver on order management, fulfillment and tracking, secure payments, customer service management, all while providing a 360° view of all your B2B and B2C customer interactions.

SOLUTION HIGHLIGHT
B2B2C

Relationship:

The largest alliance of parts distributors, store owners, and service dealers in the US

8 year partnership with HotWax team

Performance:

Custom B2B and B2C eCommerce platform, OMS and PIM

Multiple external integrations, including marketplace and a distributor-centric B2B2C commerce app

Highlights:

Complex catalog management of 67 million SKUs/autoparts and related parts

EDI integrations with manufacturers integrations with database management systems, and more

Bottom-line benefits with open source solution:

GREATER MARKET SHARE ACQUISITION

COMPETITIVE ADVANTAGE WITH SOLUTION OWNERSHIP

OWNERSHIP OF ALL CHANNELS AND REVENUE RELATIONSHIPS

SIMPLIFIED, CUSTOMIZED, OPTIMIZED OPERATIONS

LOWER PRICES TO CONSUMER WITH SUPPLY CHAIN BYPASS

A MORE PREDICTABLE GROWTH TRAJECTORY

SELF SERVICE ENABLEMENT WITH CONSISTENCY AND CONVENIENCE IN CUSTOMER EXPERIENCE

Let’s innovate together

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