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During the initiation of the project, the team at HotWax will discuss the direction of the technology and how that will influence your business. They review best practices, discuss pitfalls to avoid, and together define a successful project. If a good fit is found, the collaboration is official.

Requirements Gathering

The requirements gathering phase is the most critical step in solution development as it helps to get on the same page, in detail. This process may include mapping of existing business processes, identification of areas for improvement, creation of use cases, and a gap analysis to understand the efforts required and the order of operations.

Project Planning

Next, the plan for the execution of the project is defined, creating a project road map and sorting priorities. Based on initiation conversations and requirements gathering, the team size, estimate duration and budget is analyzed, followed by iterative, sprint-based development.

Analysis / Development

The production phase involves a continuous process of architecting, designing, analyzing, and implementing the defined solution. There are daily stand-up meetings with HotWax engineers, and weekly meetings with the client to review progress and clarify outstanding questions. To keep communication fast and clear, the team leverages mailing lists, wiki, phone, chat, and other tools. Project planning documents and issue tracking are all transparent, with access shared with project stakeholders. The typical development cycle flows in two-week iterations, releasing the latest version regularly and often, to gain the feedback necessary to ensure client requirements are met.

Quality Management & Quality Assurance

QA and testing procedures are comprehensive, with the practice adapted to meet the exact needs of the project. The team maintains a QA practice, in compliance with the QMS ISO 9001:2015, which defines the standard that ensures consistency of quality in the delivery of products and services across an organization. There are multiple instances to cleanly separate and manage development, staging, and production environments, with documentation to match at every level.


Surprises are minimized with a continuously collaborative process and regular releases to the client system. The expert team at HotWax brings extensive experience on your behalf in support of a smooth delivery and production deployment.

Training, Maintenance, Support

The team is available to train any combination of your developers and your end-users. They also maintain and support client systems, ensuring coverage for any complex requirements or new feature development as well as providing support needed to keep your system optimized and running smoothly.

Compliance Certified


With data being the most valuable and vulnerable business asset, mishandling is not an option.  Alignment with an international standard of best practices helps to maintain compliance with GDPR and SOX, which are essential for modern business across the globe. The ISMS ISO.IEC 27001:2013 defines such standards and best practices which we have adopted for establishing, implementing, operating, monitoring, maintaining, and improving information security management systems.

Compliance with ISMS ISO best practices also ensures that project delivery is optimized and post-release headaches are minimized. Risks to information security are properly managed, giving customers and stakeholders confidence in the secure exchange of information when working with the experts at HotWax Systems.

“The HotWax team has bent over backwards when needed to accommodate any hiccups across our system and our other vendors. We recommend HotWax highly – they’re great to work with.”

~ Eric Norberg, VP Technology, PerioSciences

Engagement Model

Delivering the best digital solutions to clients requires an expert, flexible, reliable team. The HotWax engagement model delivers a dedicated client team / resource level throughout the project, making velocity more manageable and budget completely predictable.

As the global leader in Apache OFBiz, HotWax maintains a deep bench of world-class OFBiz engineers, business analysts, UX designers / developers, and project managers – so you can access them when (and only when) you need them, saving considerable staffing time and expense. The expert staff ensures that you have access to the right resources, trained on your project, right when you need them.

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