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About Us

Better. Together. HotWax Systems was built on the idea that clients are partners; united by mutual success. Our mission is to deliver unmatched value and innovation, with a relentless commitment to the long-term success of our clients.

It is that relationship of trust that has inspired a relentless pursuit of the best Apache OFBiz solutions aligned to the best technologies, that accentuates the best interests of all stakeholders.

We bring freedom and flexibility to dynamic, global businesses, with over 20 years of excellence in open source solution development.

Our technology services are driven by seasoned expertise in Custom ERP Development, Enterprise Architecture, Business Transformation Strategies, Unified OmniChannel Commerce, and more.

Meet The Team

Superior service and technology mean nothing without the best team in place to create, operate, assist, and help you take your business where you want it to be. With decades of personal experience and a drive to keep being better and to see you excel, this is the only team you need to succeed. Meet the HotWax team of professionals.

Mike Bates,
Founder & CEO

A career open-source software advocate, Mike founded HotWax Systems in 1997. For over 20 years he has led high-profile web software projects for numerous national and global brands. His passion for sharing knowledge led him to a teaching position at the Middlebury Institute of International Studies at Monterey, where he also had earned Summa Cum Laude B.A. in International Studies and an MBA in International Management. Mike is a Leadership Utah alumnus and works to support the International Rescue Committee. Mike appreciates the Oxford comma, and enjoys sharing global experiences together with his children..

Jacopo Cappellato,
Chief Technical Officer

Jacopo joined the HotWax Systems executive team in 2008 as a well-known open source software advocate, speaker and project contributor. He has dedicated thousands of hours in managing and developing multiple applications to the Apache OFBiz project, and also serves as VP of the Apache Software Foundation and Chairperson of the Apache OFBiz Project Management Committee. He graduated from the University of Padua with an M.S. in Computer Science Engineering. Jacopo enjoys paddle tennis, sci-fi, and rooting for his favorite Italian football team. Go Fiorentina!

Patrick Gibbons,
VP of Client Experience

Patrick leads account services for HotWax Systems with deep experience in eCommerce, ERP, warehouse management, and Apache OFBiz architecture. He and his team are trusted by global enterprise brands to execute with speed and efficiency, delivering innovative solutions that quickly recognize value. A lifelong advocate for technology betterment, he earned an MBA in Finance from the University of Utah – David Eccles School of Business. Patrick enjoys skiing, fishing, and exploring the great outdoors together with his children.

Ben Johnson,
VP of Sales

Ben brings almost 20 years of experience in sales leadership, operational improvement, and asset optimization. His strategic expertise and deep business knowledge helps to match the best possible projects to skills and experience at HotWax Systems. Ben holds a Bachelor’s in Business Administration from the University of Puget Sound, where he also earned a national championship title for swimming. He volunteers with the Junior Achievement organization, inspiring financial literacy in children. When not enhancing the business portfolio at HotWax, Ben can be found coaching youth soccer, taking in a ballet recital, or enjoying the outdoors. He finds time to hike, ski and bike the mountains of the West, together with friends and family.

Ashish Vijaywargiya,
VP of Operations

As the leader of engineering operations, Ashish is key to the design, build, and deployment of all projects for HotWax Systems. He also maintains and optimizes the infrastructure, and leads the efforts to better open source projects as a contributing member of The ASF. Ashish earned a Bachelor of Engineering in Computer Science from the Jawaharlal Institute of Technology, Khargone, MP, India. He has a keen focus on building a community of excellence in open source development, with HotWax University, located in Indore, India. Ashish also enjoys old Hindi songs, off-roading in his SUV, and contributing his time in support of the Zero Budget Natural Farming nonprofit initiative, helping communities throughout India to thrive and grow.

HotWax Systems (HQ)

136 S MAIN ST #A200

TOLL FREE: 877-736-4080

HotWax Systems (India)


PHONE: 0731-4093684

It’s your vision. How will you accomplish it?

HotWax Systems offers OFBiz open source business solutions that support dynamic technology with the freedom to deliver unmatched value and unending commitment to client success.