Our ERP Process

During the initiation of the project, the team at HotWax will discuss the direction of the technology and how that will influence your business. They review best practices, discuss pitfalls to avoid, and together define a successful project. If a good fit is found, the collaboration is official.

The requirements gathering phase is the most critical step in solution development as it helps to get on the same page, in detail. This process may include mapping of existing business processes, identification of areas for improvement, creation of use cases, and a gap analysis to understand the efforts required and the order of operations.

Next, the plan for the execution of the project is defined, creating a project road map and sorting priorities. Based on initiation conversations and requirements gathering, the team size, estimate duration and budget is analyzed, followed by iterative, sprint-based development.

The production phase involves a continuous process of architecting, designing, analyzing, and implementing the defined solution. There are daily stand-up meetings with HotWax engineers, and weekly meetings with the client to review progress and clarify outstanding questions. To keep communication fast and clear, the team leverages mailing lists, wiki, phone, chat, and other tools. Project planning documents and issue tracking are all transparent, with access shared with project stakeholders. The typical development cycle flows in two-week iterations, releasing the latest version regularly and often, to gain the feedback necessary to ensure client requirements are met.

QA and testing procedures are comprehensive, with the practice adapted to meet the exact needs of the project. The team maintains a QA practice, in compliance with the QMS ISO 9001:2015, which defines the standard that ensures consistency of quality in the delivery of products and services across an organization. There are multiple instances to cleanly separate and manage development, staging, and production environments, with documentation to match at every level.

Surprises are minimized with a continuously collaborative process and regular releases to the client system. The expert team at HotWax brings extensive experience on your behalf in support of a smooth delivery and production deployment.

The team is available to train any combination of your developers and your end-users. They also maintain and support client systems, ensuring coverage for any complex requirements or new feature development as well as providing support needed to keep your system optimized and running smoothly.